Frequently Asked Questions
Please check FAQ before writing us a letter
What is a la carte?
Can I cancel my membership?
Yes, you may do so on the website in your accounts page. Your billing will be discontinued starting from the following billing period. After you cancel, an automated email will be sent to you as proof of your plan changes.
Can I buy more credits?
Do you support offline listening?
Yes we do! Whether you’re on an airplane or in an area without network coverage, you can enjoy any previously-downloaded audiobooks that are saved to your device, since playing downloaded books doesn’t use data or require an internet connection. You won’t be able to browse the app, but just click on My Books to listen to your saved library.
What happens to my audiobooks if I cancel my membership?
Do I keep my credits if I cancel my membership?
If you end your membership, your credits will be lost with your other membership benefits. It would be best to try and use all of your credits before you make the final decision to end your membership. Remember, any audiobooks you purchase are yours to keep, even if you are no longer a member, so be sure to use those credits.
Why am I being charged tax on my monthly subscription and other purchases?
New government regulations require digital goods and service providers to charge sales tax on all transactions. If you have any questions or concerns regarding tax collection, please contact us at email@example.com
What is the difference between streaming and downloading?
Downloading is a great option when you have an internet connection and want to keep the book on your device for offline listening, especially if you're heading somewhere with poor reception.
I'm not receiving any emails from Semuaudiobooks What should I do?
Next, make sure that you've added firstname.lastname@example.org to your safe senders list. If you still find that you aren't receiving emails from us to your current email address, try signing up again to our subscription list on the website.
Are podcasts free?
Yes! You can access over 100+ million podcast episodes through the "podcast" tab in your Semu Audiobooks app.
Can I exchange a book?
Not at the moment. We currently do not offer the option to exchange a book or regain any credits spent. Please read the thorough book description and listen to the audio sample before purchasing a title to ensure best decision.
How do I listen to podcasts?
How can I review an audiobook?
Start by making sure you’re logged into your account. If you’re using the app, navigate to the book that you would like to review and click on the thumbs up icon under the book you like.
Does my access to podcasts change at the end of my free trial?
Nope! Once your free trial has ended and you have become a full subscriber to Semu Audiobooks, you will continue to have access to your favorite podcasts.
What is a credit?
What do I need to know about my free membership?
How much data and space does it take to listen to or download an audiobook on my smartphone?
Audiobook titles vary in size. If you're streaming and downloading an audiobook, we suggest having strong connection in your area. If you're downloading the audiobook to your iPhone or Android smartphone, check that you have enough memory space on your device.
Can I listen to more than one audiobook per month?
Absolutely! With our subscription plan, one credit is automatically added to your account each month. To get more, you can either purchase top-up credits through the website.
How can I check when my credits expire and how many are left?
Where are my audiobooks stored?
Is there a Summary of Each Book on The Site?
There is a thorough summary of each book when you click on the title. Many of the summaries are three and four paragraphs long, which gives a decent amount of information for potential readers to make an informed buying decision.
Can I still purchase audiobooks after I cancel my membership?
Yes! Semu Audiobooks content can be purchased with or without a monthly subscription
membership. However, you will be paying full retail price for the audiobooks, and by canceling your
plan, you’ll miss out on great benefits like sales and more!
However, any title you purchase with a credit or credit card can be listened to with or without a
membership and is yours to keep regardless of your membership status.
Why do you have a review approval process?
In order to keep discussions respectful and to guard against spam and abuse, our team evaluates every
review. Our intention is never to censor opinions, but inappropriate or non-constructive reviews will be
removed at the sole discretion of the Semu Audiobooks team. If your review is approved, it will appear
live on the Semu Audiobooks website and app within three (3) business days.
Which devices can I listen to audiobooks on?
You can listen to audiobooks with the free Semu Audiobooks App on smartphones and tablets running
Android version 4.4 or higher or iOS version 9.0 or higher.
What happens to my unused credits if I cancel my subscription?
Once you cancel your audiobooks subscription, any unused credits will remain active for six months
beginning from your cancellation date. This means you’ll have six months to exchange each credit for an
audiobook from our catalogue.
What if I run out of credits, but I’d like to listen to more than 1
audiobook a month?
That’s easy. Current subscribers can always buy instant credits to continue getting the best price on
audiobooks. You can still buy an audiobook for its listed price any time.