Frequently Asked Questions
Please check FAQ before writing us a letter
What is a credit?
Can I buy more credits?
If you have used up your credits for the current billing period, you can upgrade to higher plan membership and use more credits.
What do I need to know about my free membership?
How much data and space does it take to listen to or download an audiobook on my smartphone?
Audiobook titles vary in size. If you're streaming and downloading an audiobook, we suggest having strong connection in your area. If you're downloading the audiobook to your iPhone or Android smartphone, check that you have enough memory space on your device.
How can I stop monthly payments?
You may do so on the website in your account page. Click on "..." of your current Subscription plan, choose "Change Plan" and then "Free". Your account will be switched to Free subscription plan.
What happens to my audiobooks if I cancel my membership?
Nothing at all will happen to your audiobooks. Any books you purchase are yours to keep forever. If you’d like to explore other plans, contact us on email@example.com
Do I keep my credits if I cancel my membership?
Yes, if you switch back to Free membership, you can exchange credits to a paid book later. Though we reccomend to try and use all of your credits before you make the final decision to end your membership. Remember, any audiobooks you purchase are yours to keep, even if you are no longer a member, so be sure to use those credits.
What is the difference between streaming and downloading?
I'm not receiving any emails from Semuaudiobooks.com. What should I do?
Next, make sure that you've added firstname.lastname@example.org to your safe senders list. If you still find that you aren't receiving emails from us to your current email address, try signing up again to our subscription list on the website.
How can I review an audiobook?
Start by making sure you’re logged into your account. If you’re using the app, navigate to the book that you would like to review and click on the thumbs up icon under the book you like.
Can I exchange a book?
Not at the moment. We currently do not offer the option to exchange a book or regain any credits spent. Please read the thorough book description and listen to the audio sample before purchasing a title to ensure best decision.
How can I check how many credits are left?
Where are my audiobooks stored?
Semu Audiobooks is a cloud based audiobook library. All your purchased audiobooks will be accessible to stream from the cloud unless you have downloaded them, in which case they will be available on the App for offline listening.
Is there a Summary of Each Book on The Site?
There is a thorough summary of each book when you click on the title. Many of the summaries are three and four paragraphs long, which gives a decent amount of information for potential readers to make an informed buying decision.
How do I sign up?
You can create a personal account at https://my.semuaudiobooks.com/customer
What are the benefits of paid subscription?
With the paid subscription you can get Credits which can later be exchanged for paid books.
Can I cancel subscription after 1-month trial period?
Yes, if you change your subscription plan to Free within first 30 days after start of subscription, no money will be charged from your card.
Is it save to enter my card details?
Yes, we don't save or store your card details. This information is handled by a payment system Stripe which is compliant to Payment Card Industry Data Security Standards (PCI DSS).